Job Overview:

The Retail Manager position offers an exciting opportunity for a dedicated manager with a passion for hospitality. This role involves overseeing the operations of a retail cafe, ensuring customer satisfaction, and leading a team of hourly associates.

Job Details:

The Retail Manager is responsible for managing all aspects of the retail/cafeteria operation, including special functions, cash controls, payroll records, and team member training. This role focuses on providing a positive dining experience for customers.

Responsibilities:

• Lead retail operations in accordance with corporate guidelines
• Manage, train, and develop hourly associates in customer service and safety
• Ensure adherence to corporate policies and presentation standards
• Maintain the appearance of the operation and manage staffing levels
• Interact with customers to ensure satisfaction and handle service recovery

Requirements:

• 5 years of food service experience, preferably in retail dining
• Supervisory or management experience in food service operations
• Knowledge of retail, food, and dining trends
• Strong leadership, communication, and financial skills

Benefits:

• Competitive salary and benefits package
• Opportunity for professional development and growth
• Work in a dynamic and rewarding environment

Other Details:

This role offers the chance to be a part of a thriving retail operation in Charlotte, North Carolina. If you are passionate about hospitality and have the required qualifications, we encourage you to apply and join our team.