Job Overview:

The Lobby Guest Services Agent plays a crucial role in creating a welcoming environment for visitors and staff in the Lobby area of The Villages, Florida. As the first point of contact, this position ensures that guests feel comfortable, guided, and assisted throughout their visit.

Job Details:

The responsibilities of the Lobby Guest Services Agent include greeting visitors, managing security procedures, coordinating visitor activities, and providing assistance with various hospitality services within the building.

Responsibilities:

• Greet visitors warmly and assist them throughout their stay
• Answer and manage phone calls professionally
• Implement security policies effectively
• Manage visitor processing systems efficiently
• Provide resourceful information and assistance to guests and employees

Requirements:

• Excellent communication and customer service skills
• Ability to follow security protocols and procedures
• Strong attention to detail and organizational skills
• Flexibility to adapt to changing schedules and responsibilities

Benefits:

• Opportunity for cross-training in different areas
• Participation in daily, weekly, and monthly meetings
• Potential for additional duties and responsibilities

Other Details:

The Lobby Guest Services Agent may be required to assist in conference centers and Trading Floors, learn EMS reservation system, and adhere to personalized email confirmations within The Villages, Florida. Additional responsibilities and adjustments may be assigned as needed.

We welcome motivated individuals to join our team and contribute to providing exceptional guest services in The Villages, Florida.