Job Overview:

Join our team as a Hospitality Manager, collaborating with key stakeholders to elevate customer experience and drive hospitality excellence. This role involves training, measuring guest satisfaction, and fostering a positive team culture.

Job Details:

We are seeking a Hospitality Manager to lead hospitality initiatives and support various teams, including operations, culinary, human resources, and marketing, in delivering exceptional service.

Responsibilities:

• Initiate customer satisfaction surveys and focus groups to assess hospitality
• Analyze data and create action plans to enhance service quality
• Support operational and culinary teams to drive hospitality excellence
• Manage the pre-meal experience with operations managers
• Provide regular hospitality training to managers and associates
• Build strong relationships within the organization and with key clients
• Identify improvement opportunities by monitoring industry trends

Requirements:

• 3+ years managing initiatives in marketing/communications/learning & development
• College or graduate degree in business, marketing, or related field
• Passion and knowledge of culinary arts
• Strong interpersonal and communication skills
• Detail-oriented with organizational abilities
• Problem-solving skills and ability to develop operational solutions

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Work with a diverse and talented team

Other Details:

This position offers a dynamic work environment in the bustling Placentia, California area. You will be part of a collaborative team dedicated to delivering top-notch hospitality.

We encourage enthusiastic individuals with a passion for hospitality to apply and join us in enhancing customer experiences and fostering a positive team culture.