Job Overview:

The Hospitality Service Manager oversees and coordinates work to deliver exceptional service standards, focusing on workspace optimization and meeting requests while ensuring clear communication and effective operations.

Job Details:

This role involves acting as the main point of contact for guests and teams, maintaining relationships, preparing reports, resolving issues, guiding team members, and ensuring space optimization.

Responsibilities:

• Act as the main contact for guests, employees, and administrative teams.
• Build and maintain relationships within the workplace.
• Prepare and analyze reports related to workplace offerings.
• Communicate with the onsite operations team for workspace bookings.
• Resolve space or amenities-related issues and enhance user experience.
• Guide and coach team members to deliver memorable guest experiences.
• Observe operations and suggest improvements for user experience enhancement.

Requirements:

• Hospitality mindset and commitment to delivering memorable experiences.
• Ability to work under pressure and prioritize tasks while interacting with visitors.
• Excellent communication skills and experience with Microsoft Teams/Suite.
• Punctual, dependable, and dedicated to operational excellence.
• High level of professionalism, confidentiality, and ownership mindset.
• 2-3 years of experience in client service or hospitality leadership role.

Benefits:

• Ongoing professional development opportunities.
• Competitive compensation package.
• Collaborative and inclusive work environment.
• Opportunities for career growth and advancement.

Other Details:

The Hospitality Service Manager will optimize workspace operations in Wellington, Florida and ensure exceptional guest experiences, maintaining clear communication and team guidance throughout.

We encourage passionate and dedicated professionals to apply for this exciting opportunity to lead service excellence within a dynamic environment.