Job Overview:

The Hospitality Learning & Development Manager will be responsible for enhancing training programs to elevate hospitality excellence and operational performance across teams. Acting as a cultural ambassador, this role drives brand standards and fosters a Culture of CARE to inspire our people, strengthen culture, and transform communities. The ideal candidate is bilingual in English and Spanish, with expertise in hospitality standard methodologies and a passion for training and development.

Job Details:

This role focuses on designing, delivering, and improving training programs to ensure associates at all levels possess the skills and resources to deliver exceptional guest and team experiences.

Responsibilities:

• Design and deliver interactive training programs
• Stay updated on industry trends
• Conduct assessments and analyze feedback
• Collaborate with departmental teams
• Lead projects for innovation in hospitality training
• Champion initiatives for guest happiness
• Ensure cohesive training standards

Requirements:

• Strategic problem-solving skills
• Passion for hospitality
• Ability to work independently and in teams
• Strong attention to detail
• Effective communication skills
• Proven leadership abilities

Benefits:

• Opportunity for professional growth
• Engaging work environment
• Competitive compensation

Other Details:

This role entails local travel within Encinitas, California area three days per week and out-of-state travel twice a month with occasional overnight stays.

Join our team and make a positive impact on guest experiences and team development!