Job Overview:

As a System Patient Experience Manager, you will be responsible for overseeing and enhancing patient experience activities in collaboration with unit leadership. Your role involves managing Patient Experience Managers and improving patient satisfaction scores.

Job Details:

You will track financial incentives, penalties, and reporting linked to patient satisfaction, administer client surveys, and develop patient satisfaction action plans to meet account needs. Additionally, you will participate in hospital committees and ensure regulatory compliance.

Responsibilities:

• Track financial incentives and penalties for patient satisfaction
• Administer client surveys in a timely manner
• Develop patient satisfaction action plans customized to each account
• Ensure compliance with regulatory agencies and internal initiatives
• Participate in hospital committees and conferences

Requirements:

• HS diploma/GED or equivalent; 4-year degree preferred
• 2-3 years of customer service training experience
• 3-4 years of service-oriented operations experience
• Good coaching and organizational skills
• Proficiency in Microsoft Office software

Benefits:

• Enhanced patient satisfaction skills
• Opportunities for professional development
• Participation in hospital committees

Other Details:

You will collaborate with the on-site management team to achieve operational goals, participate in learning sessions, and provide employee recognition for successful programs. Stay informed about patient satisfaction updates and industry trends.

We encourage applicants to join our dynamic team in Augusta, Georgia for a rewarding experience in improving patient satisfaction and healthcare services.