**Job Overview:** Join our team as a Patient Experience Manager, where you will play a vital role in enhancing patient satisfaction levels through coordinating and advising on patient experience activities. **Job Details:** Your primary responsibility will be to collaborate with unit leadership to improve patient satisfaction scores by supervising financial incentives, penalties, and reporting tied to performance. **Responsibilities:** - Supervise financial incentives, penalties, and reporting for patient satisfaction performance on respective unit - Maintain and support client satisfaction for account retention - Coordinate client/customer surveys and respond timely - Monitor and ensure compliance, progression, and follow-up of patient satisfaction initiatives - Assist in developing and customizing a patient satisfaction action plan for each account **Requirements:** - HS diploma/GED or equivalent education; 4-year degree preferred - 2-3 years in customer service training - Hospitality and healthcare experience desired - 3-4 years in customer-focused operations - Good coaching and on-the-job training skills **Benefits:** - Opportunity for growth and development - Competitive salary and benefits package - Positive work environment **Other Details:** You will need to be proficient in Windows-based office software, have strong interpersonal skills, and be able to multitask effectively. If you are passionate about patient satisfaction and ready to make a difference in the healthcare industry, we encourage you to apply today!