Job Overview:

The Senior Customer Relationship Specialist role focuses on developing and executing strategic marketing and communication campaigns to engage with customers. Building strong relationships, promoting loyalty, and driving satisfaction are key aspects of this guest-oriented position.

Job Details:

This role requires strong presentation skills, customer service experience, and the ability to analyze qualitative and quantitative data for effective problem-solving, while fostering connections with all lines of business internally.

Responsibilities:

• Develop relationships with customers and maintain high visibility.
• Identify customer needs and create engaging products and communication.
• Collaborate with various teams to define customer advocacy strategies.
• Lead customer outreach initiatives like focus groups and surveys.
• Manage responses to inquiries and provide excellent service and support.

Requirements:

• Strong presentation skills.
• Experience in customer service and industry trend analysis.
• Ability to analyze qualitative and quantitative data.
• Excellent communication and relationship-building skills.

Benefits:

• Opportunity to work in a customer-focused role.
• Engagement with diverse community needs.
• Growth and innovation within the organization.

Other Details:

The Senior Customer Relationship Specialist position offers the chance to drive customer satisfaction and loyalty while contributing to the organization's overall progress and innovation. This role is based in West New York, New Jersey.

We encourage all qualified candidates to apply and join our dynamic team dedicated to fostering exceptional customer relationships.