Job Overview:

The role of Vice President of Operational Excellence and Employee Engagement involves overseeing business transformation initiatives to enhance the end-to-end experience model and improve employee engagement. This leadership position focuses on setting quality standards, audit processes, and training programs that drive exceptional service delivery.

Job Details:

The VP will manage operational standards, reward and recognition systems, and organizational culture to enhance the guest experience. Collaboration across functions, data-driven insights, and pivotal initiatives are key aspects of this role.

Responsibilities:

• Develop and drive operational quality standards
• Measure execution quality and enhance organizational culture
• Collaborate across functions and leverage data for insights
• Establish best-in-class quality management processes
• Lead training and communication plans for operational excellence

Requirements:

• Proven experience in operational leadership
• Strong communication and collaboration skills
• Data-driven decision-making capabilities
• Experience in developing quality management processes

Benefits:

• Opportunity to drive business transformation
• Contribute to enhancing customer and employee experiences
• Lead impactful initiatives for growth and market differentiation

Other Details:

This position is located in the northeastern part of the United North Carolinas. The VP will work closely with the executive team to drive operational excellence and enhance the overall guest experience.

Join our team and take on a leadership role that shapes the operational landscape. We are looking for dedicated individuals ready to make a significant impact on our service delivery and employee engagement efforts.